Full feature set
Serva Pulse
A complete view of what Serva Pulse does. Everything here is covered in detail during a discovery call.
- Google Business Profile review sync
- Major review platform ingestion
- First party post visit survey delivery and collection
- QR code and receipt linked feedback capture
- In app and web widget feedback forms
- Multi location aggregation with location tagging
- Real time ingestion with configurable refresh cadence
- Deduplication logic across channels
- Sentence level sentiment classification
- Named theme clustering for food quality, service speed, staff attitude, cleanliness, value, ambiance, and more
- Custom theme definition per business type
- Sub theme detection within categories
- Praise pattern detection
- Recurring complaint detection with frequency and recency weighting
- Severity scoring
- Staff and role mention detection
- Emotion classification across frustrated, delighted, confused, disappointed
- Public review data from similar businesses in the same market
- Comparative sentiment scores by category
- Review volume and response rate benchmarking
- Trend comparison across competitive set
- Sentiment drop alerts below configurable thresholds
- Sudden volume spike detection
- Recurring issue escalation when a theme crosses frequency threshold
- New issue emergence detection
- Cross location anomaly comparison
- Day part and shift level pattern detection
- Real time alert delivery via email, SMS, or Slack
- AI response draft generation calibrated to review sentiment and content
- Tone options across formal, warm, empathetic, concise
- Issue sensitive response logic by complaint category
- Manager approval gate before publish
- Response template library
- Response SLA tracking
- Draft history and audit trail
- Staff mention extraction from review text
- Shift level correlation with staffing schedules
- Team member sentiment profile
- Manager level coaching digest
- Privacy aware visibility controls
- Unified cross location dashboard with location drill down
- Location benchmarking by net sentiment and theme performance
- Issue heat map by location and theme
- Regional rollup views
- Custom alert routing by location or region
- Weekly and monthly location performance digest
- Net sentiment score as a composite metric
- Top praise and complaint themes per period
- Location ranking by sentiment, response rate, and trajectory
- Custom digest cadence per role
- Post visit review request automation
- Channel routing logic
- Timing optimization for request delivery
- Opt out and consent management
- Review velocity reporting
Ready to see this in action?
Get in touch and we will walk you through everything relevant to your operation.