AI-powered guest flow for restaurants that want to run tighter — not just busier.
Serva Flow replaces manual waitlists, guesswork, and disconnected systems with AI that knows your floor, predicts your demand, and keeps every guest informed.
What front-of-house teams deal with.
- ●Paper waitlists and manual tracking that fall apart at peak.
- ●Guests leaving because they can't see accurate wait times.
- ●Front desk overwhelmed during the dinner rush.
- ●Missed reservations and double-bookings.
- ●No visibility into floor utilisation across the night.
Eight capability clusters. One floor.
A digital waitlist with walk-in logging, table-size and party management, special request capture, and real-time wait status — visible to staff and guests.
AI-predicted wait times that update dynamically based on table-turn patterns, plus demand forecasting by day, part of day, and event.
Automated SMS confirmations, reminders, and updates; customisable messaging; two-way text — no more "are you still coming?" calls.
A unified view of reservations and walk-ins, with pre-visit data capture and seamless handling of mixed traffic.
AI-recommended table assignments that optimise floor utilisation, respect guest preferences, and handle large parties without breaking the rest of the night.
Real-time floor view, table status, shift-level analytics, and multi-location support — for everyone from a single host to a multi-unit operator.
Guest profiles, visit history, preference tracking, VIP flagging, and loyalty signals — so every regular is recognised.
An AI voice assistant that handles reservation inquiries and waitlist additions, including after-hours — with call analytics built in.