Serva Pulse
Reputation management for businesses that cannot afford to ignore a single review.
Your reputation lives online. Serva Pulse monitors, analyses, and helps you respond to every review across every channel — before problems become patterns.
The problem
What you're up against.
- ●Reviews accumulating faster than teams can respond.
- ●Inconsistent response quality across staff and channels.
- ●No visibility into sentiment trends or operational drivers.
- ●Negative reviews going unaddressed for days.
- ●Reputation damage compounding silently between team huddles.
Capabilities
How Serva Pulse works.
01
Unified review monitoring
Every review from every major channel — search, social, delivery, hospitality — pulled into one inbox so nothing is missed.
02
AI response drafts
On-brand response drafts tailored to tone, context, and the specifics of the review — ready for a human to send.
03
Sentiment & trend detection
Sentiment analysis across your review history surfaces patterns long before they show up in revenue.
04
Escalation alerts
Reviews that demand immediate attention are routed to the right person automatically.
05
Competitive benchmarking
See how your reputation compares to nearby competitors, by channel and over time.
06
Team & ownership reporting
Performance reporting designed for both line managers and ownership groups.
Who this is for
Designed for the teams doing the work.
Marketing & Brand teamsOperations teamsCustomer Experience teams